Oopbuy estimated freight and the final amount

From the first payment to settlement

Oopbuy's freight process separates the estimated payment from the actual amount after packing:

Pay estimated freight → parcel is packed → read the actual amount in My Shipments → settle the difference.

If the prepaid amount is lower, there is a shortfall to pay. If it is higher, the excess goes back to the account. Keep this freight adjustment separate from a refund for returned goods; the two relate to different transactions.

Example: you prepaid ¥240

The following figures are illustrative arithmetic, not an Oopbuy quote, rate or account record. Both branches start with the same ¥240 freight prepayment.

Actual freight is ¥270

The difference is 270 − 240 = ¥30. ¥30 is the additional freight payment; ¥270 is the total freight amount after settlement. Adding ¥270 to the ¥240 already paid would count that prepayment twice.

Actual freight is ¥215

The difference is 240 − 215 = ¥25. ¥25 is the excess returned to the account, leaving a net freight amount of ¥215. An account credit is a different record from a deposit back into your bank or payment-provider account.

If actual and prepaid freight are equal, the difference is zero. Do not infer an extra fee merely from seeing a final amount recorded after the estimate.

Compare the same shipment and the same amounts

Before subtracting, match the shipment identity. A goods-order payment, another parcel's freight and an account top-up can all appear in payment history without being the prepayment you need.

Then read what the figures include. If the displayed amount includes an optional service or a separate charge, identify it before comparing that figure with a freight-only estimate. The parcel's preparation and selected shipping method give the final amount its context; a spreadsheet's item price does not.

Use the amount actually recorded as prepaid, not a number you copied from an earlier estimate screen. An estimate you viewed but did not pay is not a credit toward the shipment.

See the adjustment in your balance

An excess freight credit increases the funds held in the account. An additional payment reduces the funds available or requires another payment. Neither result means the original goods price has changed.

Follow recharge, order deduction and freight settlement together for a running-balance example. If your question concerns returned goods rather than freight, read account credits and refund destinations.

If the difference still does not make sense

Bring the shipment reference, prepaid freight amount and actual amount together before asking about the charge in your Oopbuy account. Name the figure you cannot reconcile. That is more specific than saying shipping was “charged twice.”

For amounts that have not yet been paid or finalized, return to costs beyond the spreadsheet price. This settlement explanation does not promise when a credit will appear or when it can be withdrawn.